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Disneyland’s Disability Access Service (DAS)
Disneyland offers a Disability Access Service (DAS) for guest with special needs. This was previously called a Guest Assistance Card (GAC). My family had been able to use the GAC on several trips and it worked out nicely for us. In the past with the GAC we would show it to the Cast Member at the front of each ride and they would then instruct us where to go, which was either through the Fast Pass line or through the exit.
Sometimes the Cast Member would give us an alternate waiting area where she had a bit more room instead of being held in a tight line. We were allowed a separate waiting space in the shade to wait for Tinker Bell.
We used Fastpass when we could but when the line was quite long, in the bright sun or was a tight space we used the access system. I allowed time in our schedule to go back to the hotel and take a break in the pool. Our family used the GAC on three trips and each time our daughter was tantrum and melt-down free!
With the newly introduced Disability Access Service (DAS) we were nervous to try this new system. The old system had worked out well for us and I’d heard not-so-good things about the DAS. I completely understand the need for change. The GAC system was being abused. Some visitors felt it offered “front of the line” privileges that were unfair. It’s definitely a hot-button subject.
How the DAS Works at Disneyland
The Disability Access Service (DAS) system has morphed a bit with several notable changes. If you have used the GAC in the past or are new to trying the DAS, keep reading for my tips on how the system can work for your family. Keep reading for an overview on the system and some tips on how it can best work for your family.
Talking to a Cast Member
Download the Disneyland app to your smart phone and take note of “Information” kiosks as that is where you’ll visiting throughout the day.
Begin your day at either City Hall in Disneyland, the Chamber of Commerce at Disney California Adventure park or any of the guest relations kiosks located through the Parks. In the morning, the lines will be much shorter at the kiosks, so I recommend going there.
You will be asked to explain to the Cast Member what the possible issues might be. In our case, it’s anything from a full-blown tantrum with hitting and screaming to laying down on the sidewalk and refusing to move.
The Cast Member will take a picture of the person assigned to the DAS. They will print out a card that shows the dates you are visiting, the number in your party and instructions of use. My daughter wasn’t cooperating one morning and refused to pose for the photo inside City Hall. The Cast Member who helped us was kind enough to take a photo of a photo from my husband’s camera phone so there would be an image for the scanner. The Cast Member even told us where we could get free ear plugs (at First Aid) in case any of the attractions were too loud.
You may hear stories online of Cast Members being rude or interrogating families when they request a DAS. Please know that the DAS is often abused. You will never be asked to provide “proof” of a disability.
Getting a Return Time with DAS
From this point, you can visit the guest relations kiosks scattered through out the Park (they are marked on the Park maps). Here you’ll receive a designated return time for a particular attraction. You will be pulling the DAS card and tickets in and out all day long. In order to minimize wear and tear (or risk losing them!) I suggest keeping it all inside of a Disney Lanyard.Once there a Cast Member will look at your DAS and ask you which ride you’d like it for. You can choose any ride or attraction in the park, not just one in the “Land” you’re currently in. Then the Cast Member will refer to the wait times on their laptop computer and tell you a check-in time to get on that specific ride. You are expected to keep note of this time yourself. Also, you can show up anytime after this point and there is no “window” of time (like with Fastpass). Cast Members can only assign one ride at a time on your DAS.
Checking in with Disability Access Service (DAS)
When your check-in time rolls around you’ll show the DAS and Park tickets to a Cast Member at the entrance/Fastpass line of that ride. Cast Members have scanners which scan each ticket and the photo of the Guest pops up on their screen with the number of people in the party and the designated return time for verification. You will pass through either the Fastpass line or through the exit to access the attraction.
The DAS does not allow you to “skip the line”. There will still be a wait until it’s time to board. See these ideas on Things to Do Waiting in Line at Disney Parks.
What Worked for Us with DAS
- I will greatly admit that having a special needs child is a challenge in itself because you never know what you might get one day (or moment) to the next. Having the DAS that eased on the line waits or allowed us to stand in a less-stressful waiting area make a huge difference in the enjoyment level for her (and actually for all of us).
- There were no less than six times that she got to the front of the line and then decide she did NOT want to ride after all. A few times she got back in line again after bailing out and would go on the ride. I think being able to have that ability (for her to think it over and then try again) was very helpful. I know that if we’d been standing in a 30-minute…60-minute…or goodness, a 90-minute line only to have her say she didn’t want to ride would have been very frustrating for everyone. And Cast Members were very patient about letting us get in and out of line!
- The assigned wait time that the Cast Members gave us was never terribly long. It allowed us time to either walk to the ride and have a snack in the shade first or we rode on something else in the area with a short line wait.
- The DAS can be used in conjunction with Fastpass.
Challenges When Using Disability Access Service
- Some of the kiosks are really spread far away from each other. In Fantasyland the rides are close together so there isn’t as much walking back and forth. For example after getting a DAS for Peter Pan, my husband took back the DAS to get an entry time for Matterhorn while I took the kids on another ride. In other areas of the park the kiosks are a bit more spread out and there is a considerable amount of walking back and forth (sometimes through very congested areas) if you want to use the DAS.
- DAS would be very challenging to accomplish with only one adult in your group. We tried the system on a busy Saturday in early summer. Lines were long and the park was packed. It was helpful that my husband and I were able to trek back and forth between the rides and the DAS while one of us stayed in a ride line. Having to take the kids back to the kiosk each time would be hard if you were the only adult and also dealing with a special needs child.
Getting DAS to Work For Your Family
The DAS does work for us but it’s definitely work. Having to go back and forth to the kiosk each time can drag down the day. It took a bit more planning than usual. Trying to do the DAS for a child with more severe disabilities would be a challenge because there is much more back and forth and lots more waiting. Having a second adult is a must.
Finding things to do in between DAS times isn’t too hard. There are so many non-ride things to experience at Disneyland.
- There are certain accommodations for some attractions like the Sleeping Beauty Castle walk-through. If you can’t take the stairs or don’t like confined spaces, there is an alternate area to experience the attraction in another way.
- Plan your day by alternating rides with other experiences that don’t require DAS. There are parades, shows or attractions like the Enchanted Tiki Room.
- Have a snack or a meal in between DAS times.
- Young kids can burn off energy at one of the play areas inside the Park.
- Seek out another attraction with a short wait time.
- Visit one of the quiet resting areas I talk about in this post, How to Avoid the Disneyland Meltdown with These Happy-Kid Tips.
For more information, see Disney’s FAQ about the Disability Access Service.